Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated:December 15, 2024

Information We Collect

Personal Information

  • • Name and email address
  • • Profile information and preferences
  • • Payment and billing information
  • • Communication preferences
  • • Professional background and certifications

Usage Information

  • • Lab progress and completion data
  • • Learning preferences and patterns
  • • Device and browser information
  • • IP address and location data
  • • Cookies and tracking technologies

How We Use Your Information

Service Delivery

To provide and maintain our cybersecurity training platform, track your progress, and deliver personalized learning experiences.

Communication

To send you important updates, security notifications, and respond to your inquiries and support requests.

Improvement

To analyze usage patterns, improve our services, develop new features, and enhance the learning experience.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who assist us in operating our platform, such as payment processors, hosting providers, and analytics services.

Legal Requirements

When required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transaction.

Consent

With your explicit consent for specific purposes, such as sharing your achievements with certification bodies or employers.

Data Security

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols to protect your information.

Access Controls

Strict access controls and authentication measures ensure only authorized personnel can access your personal information.

Regular Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.

Your Privacy Rights

Access and Control

  • • Access your personal information
  • • Update or correct your data
  • • Delete your account and data
  • • Export your data
  • • Opt-out of marketing communications

Data Protection

  • • Request data portability
  • • Restrict data processing
  • • Object to data processing
  • • Withdraw consent
  • • Lodge complaints with authorities

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

Required for basic platform functionality, authentication, and security.

Analytics Cookies

Help us understand how users interact with our platform to improve our services.

Preference Cookies

Remember your settings and preferences to personalize your experience.

Cookie Management: You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

International Data Transfers

RedLabs operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data:

  • • Standard contractual clauses approved by data protection authorities
  • • Adequacy decisions for countries with equivalent data protection standards
  • • Industry-standard security measures and encryption
  • • Regular compliance audits and assessments

Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For users between 13 and 18 years old, we require parental consent for certain activities and data processing.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • • Update the "Last Updated" date at the top of this policy
  • • Notify you through email or platform notifications for significant changes
  • • Provide you with an opportunity to review and accept changes
  • • Maintain previous versions of the policy for your reference

Questions About Privacy?

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us.

privacy@redlabs.com
www.redlabs.com
24/7 Support